Frequently asked questions

Breeziful is an editorial and commercial platform dedicated to travel. It selects destinations, accommodation, experience creators, travel inspiration and offers to help travellers better understand and choose their next stay.\n\nDepending on the offer concerned, Breeziful may present editorial information, forward a request to a partner or sell a service directly.

The selection is based on the identity of the place or experience, the quality and accuracy of the available information, the coherence of the service, its value to the traveller and its fit within Breeziful's editorial world.\n\nThe full method is presented on the Our selection method.

No. A partner may provide information or photographs, or facilitate a discovery, without every piece of content automatically being an advertisement. When a service is marketed or a commercial relationship must be disclosed, Breeziful distinguishes between editorial content, partner content and the commercial offer.

No. Destination guides help you understand a destination, find information and connect the available content. However, an offer, accommodation or experience presented in a guide may have its own enquiry or order page.

Breeziful's role depends on the service concerned. Depending on the circumstances, Breeziful may act as a content publisher, intermediary, distributor or reseller. The applicable role is specified in the offer, order summary or contractual terms.

Most Breeziful offers display a price corresponding to the services described. It may depend on the dates, season, number of travellers, duration, category, options and supplements. Some services are offered on request or require a personalised quotation.

For many offers, availability still needs to be checked with the supplier. Once the order has been recorded, Breeziful has a maximum of 72 hours to obtain this confirmation. The service is guaranteed only after the corresponding confirmation has been sent.

If the service is unavailable or confirmation is not received within 72 hours, the case is referred to a Breeziful administrator. An alternative may be offered; the Customer remains free to accept or refuse it. If a refund is necessary, only an administrator may explicitly initiate it. No refund is automatic.

The price cannot be confirmed immediately from the displayed information alone. Breeziful or the partner checks the dates, number of travellers, options or applicable conditions before sending a proposal. A price enquiry does not constitute a final booking.

This wording indicates the lowest price found for a given configuration or period. The final price may vary according to dates, availability, number of travellers, options, taxes and the offer's terms. The applicable amount is the one presented before confirmation.

This depends on the offer and the destination. Where certain taxes must be paid directly on site, this information must be stated in the offer presentation or confirmation.

Where an offer is subject to supplier confirmation, the booking becomes final after availability has been approved and Breeziful has sent the corresponding confirmation. Automatic acknowledgement of a request or order does not always immediately guarantee availability.

The payment methods actually available are displayed during checkout. Breeziful does not name a specific payment method that cannot be verified as active. Payment is processed by the secure solutions configured on the website.

Breeziful does not directly store full payment card details when they are processed by a secure payment service provider. The exact arrangements depend on the solution used when ordering.

No. The current process requires payment of the full amount when submitting the request or order. Payment does not guarantee availability: the booking becomes final only after supplier confirmation within 72 hours.

Yes. Breeziful may send a message acknowledging receipt of the order or request, followed by final confirmation once the supplier's availability has been approved. The Customer must check their email address and spam folder.

Specific information appears on the offer page and in the order summary or confirmation. The general rules are available in the Terms and Conditions of Sale.

A change may be requested, but it depends on availability, the supplier's agreement and the applicable pricing conditions. Charges may apply where costs are actually incurred as a result of the change. Breeziful informs the Customer of the consequences before approving a change involving a charge.

Yes, subject to the cancellation terms applicable to the offer. Charges may vary according to the date, the nature of the service and the specific terms accepted. All requests must be made in writing to contact@breeziful.com.

Swiss law does not provide a general right of withdrawal for every order placed online. Any applicable mandatory rights and more favourable terms provided in an offer remain unaffected. The cancellation conditions are presented before the order is placed.

As far as possible, the Customer must report the problem immediately to the service provider on site so that a solution can be sought. If it is not resolved, they can contact Breeziful and retain relevant supporting evidence: photographs, correspondence, invoices or other documents.

A complaint may be sent to contact@breeziful.com. Ideally, it should specify the order number, the service concerned, the facts, the steps already taken, the solution requested and the supporting evidence available.

Transport is included only when expressly mentioned in the offer and confirmation. When travellers arrange their own transport, they are responsible for choosing timings compatible with the service booked.

Unless otherwise stated, no travel insurance is included. Travellers are encouraged to check their cover and consider suitable protection for cancellation, medical expenses, repatriation, baggage or specific activities.

Éléonore can help find content, compare possibilities, rephrase a need, suggest a destination, explain an offer or prepare a more precise request. She uses the information available on Breeziful and the configured technical services to produce her responses.

Éléonore can help prepare a request or guide travellers through the existing process. She does not in herself constitute contractual confirmation of a booking or availability. A booking becomes final according to the ordering process and the confirmation sent by Breeziful.

No. Like any tool based on artificial intelligence, Éléonore may produce an incomplete, imprecise or outdated response. Essential information about prices, availability, formalities, contracts, insurance, health or law must be checked with the relevant source.

Where a request concerns an accommodation provider, a destination management company, an experience creator or another supplier, the information necessary for processing it may be forwarded to them. Breeziful seeks to limit this sharing to data relevant to the service concerned.

Breeziful implements reasonable measures to protect personal data. The categories of data processed, the purposes, recipients and users' rights are described in the Privacy Policy.

An error, broken link, establishment closure, misattributed photograph or outdated information can be reported to contact@breeziful.com. You can also use the existing Contact page .