Privacy Policy

Massard-Guersan & Cie SNC, a company registered in Switzerland under business identification number UID CHE-423.992.781, with its registered office at 12 Rue Le Corbusier, 1208 Genève, Suisse, operates the Breeziful website, accessible in particular at www.breeziful.com.

In this policy, the expressions "Breeziful", "we", "our" or "us" refer to Massard-Guersan & Cie SNC.

Breeziful attaches great importance to protecting privacy and personal data. Data is processed in accordance with the Swiss Federal Act on Data Protection and the other provisions applicable to Breeziful's activities.

1. Scope

This policy explains how Breeziful collects and processes personal data when you:

• browse the website;
• create an account or use a member area;
• search for an offer, a destination, accommodation or an experience;
• submit a request for information or a quotation;
• place an order;
• subscribe to a newsletter;
• communicate with customer service;
• use the Éléonore travel concierge;
• participate, where applicable, in a promotion or prize draw.

It applies to data provided directly by the user as well as technical information generated while browsing.

2. Data controller

The data controller is:

UID: CHE-423.992.781
E-mail : contact@breeziful.com

The publication director named in the legal notice is Philippe Guersan.

3. Data that may be collected

Depending on the services used, Breeziful may process the following categories of data.

3.1 Identification and contact data

Surname, first name, email address, telephone number, postal address, country of residence and any information voluntarily provided in a form or during an exchange.

3.2 Data relating to travel enquiries

Requested destination, dates, budget, number of travellers, preferences, specific needs and the content of exchanges with Breeziful, Éléonore or a partner contacted.

3.3 User account data

User ID, enquiry history, favourites, preferences and information required for the member area to function.

3.4 Order and payment data

Information about the products or services ordered, the amount, order status, billing and the information required for administrative follow-up.

Payments may be initiated through Breeziful and processed using the payment solutions actually configured on the website.

Breeziful must not be described as directly storing full payment card details when these are processed by a secure payment service provider.

3.5 Communication data

Message content, requests sent to customer service, consents, subscriptions to and unsubscribing from communications.

Breeziful may send an editorial newsletter, generally every two weeks, to users who have subscribed or where sending it is based on another permitted ground. Every newsletter must provide a way to unsubscribe.

3.6 Technical and browsing data

IP address, connection date and time, pages viewed, device type, operating system, browser, language, technical logs and information collected through cookies or similar technologies.

4. Purposes of processing

Breeziful may use personal data in particular to:

• provide, maintain and administer the website;
• respond to requests for information and quotations;
• forward a request to the tourism partner concerned when necessary;
• manage user accounts;
• process and follow up on orders;
• personalise the recommendations and assistance offered;
• operate the Éléonore concierge;
• send the newsletters and communications requested;
• organise prize draws or promotions, where applicable;
• improve content, services and browsing journeys;
• produce usage statistics;
• prevent fraud, abuse and security incidents;
• comply with legal, administrative and accounting obligations;
• defend Breeziful's rights in the event of a dispute.

5. Recipients and partners

Breeziful does not sell its users' personal data.

Data may, however, be shared to the extent necessary with the following categories of recipients:

• hosting and technical service providers;
• IT, maintenance and security service providers;
• email and newsletter delivery services;
• payment service providers;
• audience measurement or cookie management service providers;
• professional advisers and administrative service providers;
• tourism partners concerned by a request for information, a quotation, availability or a booking;
• competent authorities where required by a legal obligation.

Where a request concerns a hotel, a destination management company, an experience creator or another partner, the necessary information may be forwarded to that partner so that they can respond to the request.

Recipients must receive only the information necessary for their task or for processing the request concerned.

The service providers and partners actually used may change according to Breeziful's active services and contracts.

6. Éléonore and artificial intelligence services

When a user uses Éléonore or a feature based on artificial intelligence, the content of their request may be processed to produce a response, a recommendation or a travel proposal.

Users are encouraged not to provide sensitive data or confidential information that is not necessary for their request.

Artificial intelligence service providers may change according to Breeziful's active services and contracts.

7. International data transfers

Some service providers may process data outside Switzerland.

Where data is transferred to a country whose level of protection is not recognised as adequate, Breeziful implements, where necessary, the appropriate safeguards provided for by applicable law.

8. Retention period

Breeziful retains data only for as long as necessary for the purposes for which it was collected, and then for the periods required or permitted by legal, contractual, accounting or evidentiary obligations.

The retention period depends in particular on:

• the nature of the relationship with the user;
• the type of request or order;
• the need to retain evidence;
• the applicable legal obligations;
• any exercise of rights or remedies.

Data used to send the newsletter is retained until the user unsubscribes, withdraws consent or the data is no longer needed.

Order and billing data may be retained for the period necessary to comply with accounting and legal obligations.

9. Security

Breeziful implements reasonable technical and organisational measures to protect data against loss, unauthorised access, alteration, disclosure or destruction.

As no system accessible over the Internet can offer absolute security, Breeziful cannot guarantee the complete absence of risk.

10. Users' rights

Subject to the conditions laid down by applicable legislation, users may in particular:

• ask whether Breeziful processes data about them;
• request access to that data;
• request the correction of inaccurate data;
• request the deletion of certain data where the conditions are met;
• object to certain processing;
• withdraw consent for the future;
• request the delivery or transfer of certain data in a commonly used electronic format;
• request information about any automated individual decision.

Certain rights may be limited where a legal obligation, an overriding interest or the defence of rights requires the retention or processing of data.

To exercise these rights, write to Massard-Guersan & Cie SNC, 12 Rue Le Corbusier, 1208 Genève, Suisse, or to contact@breeziful.com.

Proof of identity may be requested where necessary to avoid disclosing data to an unauthorised person.

11. Cookies and similar technologies

A cookie is a small file stored on or read from a user's device when they visit a website.

Breeziful may use several categories of cookies:

• cookies strictly necessary for the website's operation and security;
• preference cookies;
• audience measurement cookies;
• cookies related to embedded content;
• advertising or personalisation cookies, where actually used;
• cookies associated with social networks.

Strictly necessary cookies may be used where they are essential to the operation of the requested service.

Non-essential cookies must be activated in accordance with the choices expressed by the user in the consent management tool, where consent is required.

Users must be able to accept, refuse or change their preferences through the cookie management tool actually present on the website.

Refusing certain cookies may limit some features without preventing access to essential functions.

12. Third-party services and links

The website may contain links, embedded content or services operated by third parties.

Breeziful is not responsible for these third parties' privacy practices. Users are encouraged to read those parties' own policies before providing them with personal data.

13. Changes to the policy

This policy may be amended to reflect legal, technical, contractual or functional developments.

The date of the latest update appears at the top of the page.

In the event of a significant change, a specific notice may be displayed on the website.

14. Contact

For any questions about this policy or the processing of data: